|
Topics you must know:
Hiring
8Legal
dos and don’ts
8Performing
background and reference checks
8Creating
a Performance Profile and using it to distinguish people good at getting
jobs from people good at doing jobs
Creating a Star
Employee Profile
8Build
an action-oriented model of a Star at work
8Learn
how to focus on the Star works and behaves
8Make
your Star profile a living document
Communication Skills
8Communicating
the manager’s “ERA” – Expectations, Responsibility and Accountability
8How
to delegate effectively
82-for-1,
the EAR and other listening skills
Performance Evaluations
8The
way to “DIS” an employee (Direct, Immediate, Specific)
8The
payoff of praising employees
8A
“no surprises” performance evaluation system
Documentation
8A
tool to protect you from employment litigation
8A
tool to make you a better communicator
8The
three step, “LMW” method (List, Meet, Write)
8Forms
for particular circumstances
Discipline & Discharge
8When
to discipline
8How to
discipline
8When
to discharge
8How
to discharge
|
Diversity
8Benefits
of a diverse workforce
8Strategies
for developing a diverse workforce
8Making
diversity a source of strength, not conflict
Conflict Resolution
8Controlling
your own anger
8Controlling
the anger of others
8Mediating
and resolving disputes
Discipline & Discharge
8When
to discipline
8How
to discipline
8When
to discharge
8How
to discharge
Sexual
and Other Harassment
8What
to teach employees regarding “The Slippery Slope”
8What
your policies should say
8Responding
to an internal sexual complaint or other harassment
8Conducting
an internal investigation
Employee Health Issues
8Why
managers get in trouble
8How
to stay out of trouble
Workplace Violence
8Identifying
danger signs in employees
88What
to do once a danger has been identified
Identifying the Big Picture
8Identify
& communicate company mission, vision, values & goals
8Employee
relations and the “Big Picture” frame
Transfer of Training
8What
it takes to move training lessons into actual workplace behavior and
practice
8Specific
steps and strategies for achieving positive change |
