Dispatcher Course | Dispatch 101
Course Schedule
May 5 – 6, 2025
November 17 – 18, 2025
November 20 – 21, 2025
Cost: $1,200 member | $1,550 non-member | note pricing varies when bundled with other courses
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Course Description
To quote Jim Wagner, author of The Handbook of Ready-Mixed Concrete Dispatching, “The job of a dispatcher is to provide an agreed-upon service level to the customer, while operating within cost constraints set by the company.” But ask any dispatcher and they’ll tell you, “Somehow it’s a little more complicated than that.” This course offers a dedicated forum for Dispatchers to learn from, and with, each other about the demands of the position, common challenges with order-taking, fundamental mechanics of scheduling, adopting technology to help improve performance, and managing the stress of the position. This course is taught on iPads.
Course Learning Objectives
After attending Dispatcher 101, participants should be able to:
- Summarize a basic history and the current state of the ready-mixed industry.
- Demonstrate an understanding of the fundamental responsibilities and basic mechanics of the Dispatcher’s job.
- List and explain solutions to common problems and challenges of the Dispatcher’s job.
- Describe how technology may improve productivity and efficiency.
- Share ideas for managing tensions and dealing with colleagues in stressful environments.
Course Schedule
May 5 – 6, 2025
May 8 – 9, 2025
November 17 – 18, 2025
November 20 – 21, 2025
Who Should Attend
- New dispatchers
- Dispatchers looking to improve
- Anyone interested in dispatch
Course Instructor
Ron Robertson
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For more information, contact NRMCA’s Shawnita Dickens at 703-706-4854.
