NRMCA’s ADVANCED DISPATCH MANAGEMENT & LEADERSHIP COURSE
November 19-21, 2025 | Dallas, TX
Click Here to Register
Cost: $1,350 member | $1,800 non-member | note pricing varies when bundled with other courses
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Course Dates:
November 19 – 21, 2025
Course Schedule:
November 19 – 20 (days 1-2): 8:30 am – 5:00 pm
November 21 (day 3): 8:30 am – 3:30 pm
Note: Lunch will be provided each day.
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Course Venue Details
Venue Name
Omni Dallas Hotel, 555 South Lamar Street, Dallas, TX 75202
Phone: 214-744-6664
Website: Omni Dallas Hotel
Meeting Room Location: Refer to the hotel reader board on-site.
Parking Information
Self-parking is available and is currently $30/night plus tax. Valet parking is available and is currently $40/night plus tax. Both self-parking and valet rates include in/out privileges. EV Charging stations are available. Please see valet for assistance with charging stations.
Hotel Information
Hotel
NRMCA has contracted a discounted room rate of $239/night plus applicable taxes. The cut-off date for the discounted room rate is Friday, October 24, 2025, or whenever the room block sells out, whichever occurs first. Reservations can be made online. The reservation link is forthcoming, please check back soon.
Travel Information
Nearest Airport
The closest airport is Dallas Love Field Airport (DAL) which is located approximately 6.5 miles from the hotel and DFW International Airport (DFW) located approximately 19 miles from the hotel.
Transportation Options
Airport to Hotel
The hotel does NOT provide shuttle service to/from the airport. There are multiple transportation options within the Dallas region including Lyft and Uber.
Omni Dallas Hotel’s preferred transportation service provider is Four Seasons Limo & Car Service. Pricing is as follows: Arrivals/departures from DFW International Airport is $90*. Arrival/departures from Love Field Airport is $65*. *Price quote is for sedan-only transfers. Price may increase with SUV requests. Make reservations online, or for additional information, call Four Seasons Limo at 214-750-5466.
To schedule SuperShuttle or shared ride transportation, please contact SuperShuttle directly at 1-800-258-3826.
Rental Car
Enterprise and National are extending special rates to NRMCA Members. As rental car pricing continues to fluctuate, NRMCA has negotiated a special Member rate through our partners at National/Enterprise Car Rental. The NRMCA Member Rate may be used for any scenario – personal travel, work travel – any time you need a vehicle. Register for a FREE Emerald Club account to skip the lines at the airport and go straight to your car!
National Reservation Link: https://bit.ly/NRMCA_National
Enterprise Reservation Link: https://bit.ly/NRMCA_Enterprise
Or use contract code: XZ16HE7 when making a reservation Note: these links may be shared with friends & family.
Additional Tips
Weather
The average temperature in Dallas in November is 62 degrees during the day and 41 degrees at night.
Dress Code
Business casual.
Cancellation Policy
Full cancellation refunds, less a $125 administrative fee, will be extended until Monday, October 27, 2025. All cancellations after Monday, October 27, 2025, will not be refunded. Fee cancellations cannot be transferred to a future class. Substitutions can be made at any time with no penalty. Registration cancellations and substitutions must be made in writing to: [email protected].
NRMCA reserves the right to cancel this event. A class confirmation, confirming the course will run as scheduled, will be sent via email no later than COB, Monday, October 27, 2025. It is advisable not to book your airfare (unless it’s fully refundable) until you receive the class confirmation. In the unlikely event the class is cancelled, NRMCA will refund the entire registration fee, but is not responsible for airline or hotel reservation fees. You are responsible for making and paying for your own hotel and travel arrangements.
Code of Conduct: https://www.nrmca.org/about-nrmca/
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Course Description
A Dispatch Manager’s focus is to maximize a producer’s deliveries and transportation assets through the functions of effective scheduling, logistic and driver management, communication, teamwork, and customer service. Participants in this three-day course can expect to improve their knowledge, skill, and confidence in well-established dispatch best practices and processes at an individual and departmental level.
Course Learning Objectives
- Discuss the critical components and processes found in a premier ready mixed concrete dispatch operation.
- Review dispatch-related delivery and customer service key performance metrics, including current producer adoption rates, reporting, and utilization.
- Review concepts of coupling management with leadership that supports better department teamwork in a high-pressure environment.
- Conduct class exercises that share peer personal experiences in a market-competitive dispatch department.
Course Schedule
May 7 – 9, 2025
November 18 – 20, 2025
Who Should Attend
Dispatch Managers or Supervisors that have the ability to initiate positive change within their own department.
Course Instructor
Jack Delperdang