Dispatcher Course
November 19 – 20, 2024 | Dallas, TX | SOLD OUT
This course is SOLD OUT. To be added to the waitlist and/or to receive information on the next course offering once it becomes available, please send your request to meetings dept.
Cost: $1,050 member | $1,350 non-member
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Course Description
Today more than ever, dispatchers work under increasing pressure, juggling competing demands in a recovery market. New dispatchers often learn unevenly while under fire. Seasoned veterans can find it difficult to step back and find ways to improve.
With a small class-size and lots of personal attention from expert instructors, this class arms dispatchers, schedulers, shippers and managers with the ready-mixed concrete-specific technical, practical and customer-service skills needed to succeed.
Attendees return to work ready to perform even more efficiently in core skill areas:
- Putting Orders in Order: Mastering technical, practical and customer-service issues
- Scheduling Success: Juggling priority customers, advance notices, callbacks & more
- Technically Speaking: Gaining basic product and materials knowledge
- Supporting Efficiency: Understanding batching basics and plant operations flow
- Sustaining Compliance: Drivers’ hours of service, safety and environmental regulations and best practices that impact scheduling and delivery flow
- People Professionalism: Managing stress, phone skills and peers
- Details, details, details: Clean-ups, small load charges, CODs…the list goes on and on
Course Logistics
Course & Hotel Room Block Location: Sheraton Dallas Hotel, 400 Olive Street, Dallas, TX 75201
Phone: (214) 922-8000
Website: Sheraton Dallas Hotel
Meeting Room Location: Majestic 6-7 (subject to change)
Course Schedule: November 19 – 20 (days 1 & 2): 8:00 am – 5:00 pm
Note: Lunch will be provided on days 1 & 2.
Parking Information: Self-parking is available (currently $30/night plus tax). Valet parking is available (currently $50 for overnight valet plus tax). Rates include in/out privileges only to in-house guests.
Nearest Airport: The closest airport is the Dallas Love Field located 9.6 miles from the course location. The second closest airport is the Dallas/Ft. Worth International Airport located 17.8 miles from the course location.
Transportation Options
Airport to Hotel: The hotel does NOT provide shuttle service. Transportation to/from the course location will NOT be provided by NRMCA and is the responsibility of the registrant. To schedule SuperShuttle or shared ride transportation, please contact SuperShuttle directly at 1-800-258-3826.
Rental Car: Enterprise and National are extending special rates to NRMCA Members. As rental car pricing continues to fluctuate, NRMCA has negotiated a special Member rate through our partners at National/Enterprise Car Rental. The NRMCA Member Rate may be used for any scenario – personal travel, work travel – any time you need a vehicle. Register for a FREE Emerald Club account to skip the lines at the airport and go straight to your car!
National Reservation Link: https://bit.ly/NRMCA_National
Enterprise Reservation Link: https://bit.ly/NRMCA_Enterprise
Or use contract code: XZ16HE7 when making a reservation
Note: these links may be shared with friends & family.
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For more information, contact NRMCA’s Shawnita Dickens at 703-706-4854.
